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    Saving time in the contact centre and greeting the caller by name: That’s the kind of thing that really makes customers smile.

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    Shop Direct
  • anglian-water-logo

    Time is precious for people, and expensive for organisations with customers to serve.  When the experience is great; when the effort is minimal – the rewards can be extraordinary.

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    Anglian Water
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    The sound of a familiar voice for a brand that cares about its local customers builds loyalty and enhances a great experience.

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What We Do

Latest Content

Why conventional IVR tools fail to help

VoxGen has been designing, building and improving Interactive Voice Response solutions – or IVRs – for some time now. Since […]

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VoxGen are the automated and self serve customer experience people. We help big brands make customers happy AND cut costs. Yes it is possible.

Our self-service solutions are designed and executed around extraordinary customer experiences enabling great business outcomes.

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Start Your Journey

The Experience

The Experience

How do you create a great customer experience?  The starting point is simple enough – just design everything from the perspective of the customer. ...

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The Business

The Business

We care about creating great customer experiences, but understand that if it doesn’t benefit the bottom line, it’s not going to happen.  Luckily ...

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So, you’ve got a great design for an exceptional experience. You’re confident in the business case too. That's the hard work done then? Afraid not...

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Who We've Helped

  • CiscoCisco
  • OrangeOrange
  • NPowerNPower
  • NationwideNationwide
  • Anglian WaterAnglian Water
  • T-MobileT-Mobile
  • BarclaysBarclays
  • HBOS plcHBOS plc
  • Your M&SYour M&S
  • SprintSprint
  • NikeNike