A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Own your Bot Strategy. You can do this!

I love a good steak. But I was always scared of cooking one myself. I tried a couple of times and overcooked it. $50 of prime rib. Ruined. So I gave up. Then about 10 years ago, Gordon Ramsay, the famous chef from Hell's Kitchen, did a 'cook along live' sho…

8 steps to a brilliant Bot Strategy

It's time to build a Bot Strategy. Are you ready? So far in this blog series we've talked about: …

Hair Cuts and Strategy

I used to hate having a haircut. That dreaded question: so, what are we doing today? Wh…

IVR and chatbots: Super-agent or nightmare-agent?

Humans can be just as frustrating as a badly designed IVR, voice or chatbot. When I recently call…

Why your IVR, voice and chatbots need HR for AI

There are two fundamental differences between conversational experiences, like IVR, voice and chatbo…

What’s the best conversational AI platform?

You know you need to up your game with Conversational AI. Maybe speech enabling your IVR, or impleme…

Why and How You Need to Build a Conversational AI Business Case

Lower costs and a better customer experience. That’s what most business managers are looking to ge…

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