A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Why IVR and chatbots are disappointing

Gartner just released their latest hype cycle for AI. Right there in the trough of disillusionment are chatbots. What went wrong? Everyone was so excited about the possibilities! I think it's a general issue with AI. Or at least, our perception of A…

Talking to Conversational AI powered Paper Airplanes

We've got AI. Who needs designers? That's the question that popped into my head when watching Goo…

Align Your Conversational AI Team by Framing Problems — Not Solutions

Getting everyone on your conversational AI team on the same page is the only way to solve problems e…

Own your Bot Strategy. You can do this!

I love a good steak. But I was always scared of cooking one myself. I tried a couple of times and ov…

8 steps to a brilliant Bot Strategy

It's time to build a Bot Strategy. Are you ready? So far in this blog series we've talked about: …

Hair Cuts and Strategy

I used to hate having a haircut. That dreaded question: so, what are we doing today? Wh…

IVR and chatbots: Super-agent or nightmare-agent?

Humans can be just as frustrating as a badly designed IVR, voice or chatbot. When I recently call…

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