A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

IVR Design in Customer Experience Strategy

In a bid to integrate silos of customer communications into a single multichannel customer experienc…

Building an IVR Business Case for Change

Elegant automation can save everybody a lot of precious time, and save brands a lot of money. That…

IVR in Retail: Learnings form Shop Direct

Shop Direct Group needed to reduce the cost of serving 31 million calls a year while supporting sale…

IVR in Telco: Learnings from Lime

LIME, the leading telecoms provider in the Caribbean, and part of Cable & Wireless Communication…

IVR in Utilities: Learnings from Anglian Water

Anglian Water, geographically the largest water company in England & Wales, turned to VoxGen to …

Omni-channel IVR: The Missed Opportunity

Consumer facing businesses are increasingly embracing integrated multi-channel customer contact solu…

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