A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

IVR UX Research: Cultural Considerations

One of our current research projects is investigating the impact of Cultural Differences on design. …

IVR in Retail: Digital vs Physical

With the latest news of retail closures sweeping the headlines, HMV, Comet and Waterstones its no wo…

IVR Design: The Vital Quesions

Imagine you've just received your bill from your mobile provider. You decide to pay by phone and wan…

Linking Outbound IVR with Inbound IVR

Historically outbound and inbound channels were viewed as being very distinct and separate– one in…

5 Essentials for Great IVR Design

Let’s face it, as we approach another year and we all run towards the excitement of social media a…

Multichannel Considerations in IVR & Conversational AI Design

At a time when new channels are emerging, the differentiators for retailers are going to have an awf…

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