IVR Futures: Lessons Learnt from Apple Siri
Let’s face it. Siri’s great when it works, and rubbish when it doesn’t. Me: “Remind me to ca…
A blog about teaching robots to talk
Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog
Secure IVR ID&V and Centralised Access
We all know the sheer amount of administrivia we need to go through when we move home. You need to g…
The ROI of IVR Customer Experience
After all these years of being told that customer experience was fluffy and held little commercial v…
Don’t Get Tied into the Wrong IVR Technology
Don’t tie me in: from the first line of code, you’re tied into some technology or another, so yo…
#IVRFAIL: My Telco Provider Experience
I hate PIN numbers: let's get that out there right from the start. That said, not long ago I was wor…
#IVRFAIL: My Mobile Operator Experience
When I call my mobile company I get a nice, branded IVR (we designed the persona and customer experi…