Linking Outbound IVR with Inbound IVR
Historically outbound and inbound channels were viewed as being very distinct and separate– one in…
A blog about teaching robots to talk
Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog
5 Essentials for Great IVR Design
Let’s face it, as we approach another year and we all run towards the excitement of social media a…
Multichannel Considerations in IVR & Conversational AI Design
At a time when new channels are emerging, the differentiators for retailers are going to have an awf…
IVR Optimization Business Benefits
Watermark Consulting took Forrester’s annual customer experience Index and compared the return ove…
IVR Optimization in Multichannel: 4 More Steps
In my last post “9 Steps for Optimising Multi-Channel User Experience“ I talked about the imp…
IVR Optimization in Multichannel: 9 Steps
In a lot of ways, whether you’re designing a single channel service or multi-channel service, the …