A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Don’t Get Tied into the Wrong IVR Technology

Don’t tie me in: from the first line of code, you’re tied into some technology or another, so yo…

#IVRFAIL: My Telco Provider Experience

I hate PIN numbers: let's get that out there right from the start. That said, not long ago I was wor…

#IVRFAIL: My Mobile Operator Experience

When I call my mobile company I get a nice, branded IVR (we designed the persona and customer experi…

IVR Personas Should Embody Your Brand

Let's face it, in any small medium or large enterprise the decisions made, both strategic and tactic…

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