A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

IVR and chatbots: Super-agent or nightmare-agent?

Humans can be just as frustrating as a badly designed IVR, voice or chatbot. When I recently call…

Why your IVR, voice and chatbots need HR for AI

There are two fundamental differences between conversational experiences, like IVR, voice and chatbo…

What’s the best conversational AI platform?

You know you need to up your game with Conversational AI. Maybe speech enabling your IVR, or impleme…

Why and How You Need to Build a Conversational AI Business Case

Lower costs and a better customer experience. That’s what most business managers are looking to ge…

Want Your IVR to Perform Like Alexa or Google Assistant? Here’s How You Do It.

Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We i…

Containment is the Wrong Metric! Here’s Why

Ever get the feeling something’s just too easy? That’s how we feel when we’re looking at conta…

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