A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

IVR User Experience Testing

I’ve often been asked why user testing is so important. It’s an activity that is embedded in our…

Designing conversational AI chatbots and what we can learn from IVR

Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the interest …

Improving the IVR Experience with Personalization

Personalisation has been a hot topic in IVR Customer experience (CX) circles over the last couple of…

Start with the caller: why UX research is vital to great IVR

Too many IVRs are developed without giving due thought to the callers who use it. Here’s why it pa…

IVR Analytics and Reporting

To get the most from your IVR, you need to know exactly what’s going on within it at all times –…

The what, why and how of great conversation & conversational AI design

It wasn’t too long ago that the only way customers could have a ‘conversation’ with a company …

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