A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Great IVR Design Starts with the Customer

In the first of a new series of blog posts exploring the nine core principles of a great IVR, we loo…

Using Data to Personalize the IVR Experience

There’s a lot of talk about using big data to create truly personalised customer communications. B…

Is Containment the right approach to measuring IVR Effectiveness?

IVR has historically been a cost-saving tool; reducing the need for expensive contact center agents.…

Bad voice acting, confusing jargon: IVR design mistakes to avoid

Here are four common CX and usability mistakes we find when we review companies’ IVR applications.…

Optimize IVR with Tactical Channel Integrations

‘Omni-channel’ can be a daunting prospect. And connecting all your channels isn’t just a hu…

IVR in Utilities: CSAT Influence Switching Suppliers

According to a VoxGen poll of 2,000 UK consumers, customer satisfaction is a key influencer in the d…

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