A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

How Do I Get More ROI Out of My IVR, Voice, or Chatbot Platform?

You're expected to meet escalating customer experience expectations and manage costs at the same tim…

AI can’t solve your customer service problem. Here’s why.

Everyone’s talking about AI. Like ‘the cloud’ numerous years ago, if your product isn’t powe…

Design IVR Conversations not Call Flows

Planning any type of automated customer communication can be tricky, but in the voice channel it’s…

IVR User Experience Testing

I’ve often been asked why user testing is so important. It’s an activity that is embedded in our…

Designing conversational AI chatbots and what we can learn from IVR

Conversational AI chatbots are a hot topic. Looking at our Twitter and LinkedIn feeds, the interest …

Improving the IVR Experience with Personalization

Personalisation has been a hot topic in IVR Customer experience (CX) circles over the last couple of…

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