A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

The importance of Context Gathering for great IVR and conversational AI design

When it comes to designing great IVR and conversational AI user experiences, understanding and desig…

Natural language IVR – what, why, how?

We talk to a lot of people about their Interactive Voice Response (IVR) systems, and we make a point…

CSAT vs NPS: Which Customer Experience Measure Is Best?

When it comes to measuring customer experience, one of the key questions I’m often asked is which …

Using IVR Design to Improve your NPS Score

NPS (Net Promoter Score) is as big a deal for anyone responsible for customer strategy and cost cont…

Great IVR Design Starts with the Customer

In the first of a new series of blog posts exploring the nine core principles of a great IVR, we loo…

Using Data to Personalize the IVR Experience

There’s a lot of talk about using big data to create truly personalised customer communications. B…

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