A blog about teaching robots to talk

Keep up-to-date with the latest IVR news, technology and conversational developments with the VoxGen blog

Is Containment the right approach to measuring IVR Effectiveness?

IVR has historically been a cost-saving tool; reducing the need for expensive contact center agents.…

Bad voice acting, confusing jargon: IVR design mistakes to avoid

Here are four common CX and usability mistakes we find when we review companies’ IVR applications.…

Optimize IVR with Tactical Channel Integrations

‘Omni-channel’ can be a daunting prospect. And connecting all your channels isn’t just a hu…

IVR in Utilities: CSAT Influence Switching Suppliers

According to a VoxGen poll of 2,000 UK consumers, customer satisfaction is a key influencer in the d…

Your IVR and user needs – are you getting the basics right?

When callers interact with your IVR, they want to be greeted by a system that works effectively and …

Conversational AI and the Future of Customer Service?

Are intelligent conversational AI assistants like Siri and Alexa the next big thing in customer serv…

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