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Let's Build Your Dream Team.

Finding the right people with the right skills at the right time isn’t only time-consuming and costly, it’s a headache. Worse, it can be risky — unless you have Waterfield in your corner. For decades now, we’ve helped clients of all sizes achieve their customer service goals by hiring the highest quality contact center technology talent. No hassles. No worries.
Waterfield Tech Professional Services

Whatever You Need, We’ve Got It.

Skip the cost of additional full-time employees. Let our technology experts ramp up your team based on need and specialized skill requirements and enjoy the benefits of:

A client-centric model with dedicated teams

Cross-platform and skill-specific talent

National coverage, both remote and on-site

Efficiency in both waterfall and agile methodologies

Multi-month to multi-year contract duration

A proven track record of performance well above industry standards

Developing Existing Staff
and Processes.

You can also leverage our expertise to help improve performance of your existing staff and processes:

peers collaborating

Context Gathering &
Requirements Elicitation

Discovery and research activities (e.g., stakeholder interviews, requirements interviews, call analysis, agent focus groups).

Analysis & Tuning
Recommendations

Review and analyze system and application specifications.

Quality Assurance & UAT Assistance

Create and execute test scripts and review results along with reporting and documenting technical issues.

Grammar Development

Grammars for directed dialog and natural language for speech recognition IVRs.

Resource Roles

Let’s Get To Work.

Talk to our experts about how we can meet your business objectives. Get in touch today.

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